All businesses have one common thread... CUSTOMERS (or CLIENTS if that's what you'd like to call them), and we are OBSESSED with designing AMAZING Customer Experiences.
Firstly, we are CREATIVE and STRATEGIC problem solvers who help organizations of all sizes, sectors, and industries achieve successful OUTCOMES by designing AMAZING Customer Experiences.
Secondly, we are a team of marketing experts, business development gurus, sales gods, branding geniuses, training giants, trusted advisors, consultants, and strategists.
In a nutshell, WE ARE REAL PEOPLE working to get other real people (aka your customers) to LIKE you, TRUST you, and GIVE YOU THEIR BUSINESS.
AMAZING CUSTOMER EXPERIENCES are made up of more than just great products and services at great prices that are then served up with a ‘SMILE and THANK YOU’ when you take a customer’s money.
AMAZING CUSTOMER EXPERIENCES are made up of all the JUICY bits in between like: CORPORATE CULTURE, EMPLOYEE AMBASSADORS, PROCESSES, SALES and CUSTOMER SERVICE TRAINING, STRATEGIC MARKETING, BRANDING, DESIGN and much, much more.
Using all these juicy bits, OUR FOCUS is to help organizations CREATE and authentically articulate THEIR STORY and reason for existing, help them create GUIDELINES for POSITIVE BEHAVIOURS that support that story, and put PRACTICES, PROCESSES, and TRAINING in place to ensure that the STORY SEEPS THROUGH EVERY SEAM of the organization and into the market place where the VISUAL BRAND matches the BRAND EXPERIENCE.
Why you need to DO EVERYTHING for the CUSTOMER:
Companies that make the Customer Experience their priority, profit 60% more than their competitors. Gartner Group
70% of companies asked, ranked customers as the being the most important external audience to understanding the value of their corporate culture. Burson-Marsteller
Employees are twice as trusted as executives, and consumers are 77% more likely to buy a product when they hear about it from someone that they trust. Mike Bruny, Fast Company
70% of buying experiences are based on how the customer feels they are being treated. McKinsey
80% of companies believe they deliver a superior customer experience, but only 8% of their customers agree. Bain & Company
To be successful and grow your business and revenues, you must match they way you market your products with the way your prospects learn about them. Brian Halligan, co-author, Inbound Marketing
When customers are aligned with a brand promise, they give that brand 47% more of their wallet, than those who aren’t aligned with that same brand. Gallup
OK, just one more…
Institutions that once had to go through media to deliver information are now themselves media. Andrew Nachison, Founder, We Media
Are you convinced yet?
Email us and we will give you more reasons to make AMAZING Customer Experiences your focus.
We don’t just offer this or that, nor try to fit and squeeze our customers into cookie cutter offerings.
Although you can choose any of the services listed below, just know that OUR APPROACH will always be to make sure that your STORY/MISSION GETS AUTHENTICALLY SHARED and executed from the TOP OF YOUR ORGANIZATION across and DOWN through the RANKS, and out into the STREETS where your CUSTOMER will HEAR, SEE and EXPERIENCE exactly what you stand for. In other words, we want to be sure that who you say you are, what you say you can do, and what you actually do, are all ALIGNED and CONSISTENT because that’s what creates AMAZING CUSTOMER EXPERIENCES.
Create Mission, Vision and Values Statements
Culture Design Program
Assessments and Recommendations
Employee Engagement Programs
Sales Process Assessments
Sales Process Design
Customer Service Process Assessments
Customer Service Procedure Design
Intake Process Assessments
Intake Process Design
SALES and SERVICE
Sales Measurement Assessments
Customer Service Assessments
Customer Service Training
Staff Performance Measurement
BRANDING and DESIGN
Tag Line and Slogan Development
Responsive Web Design and Development
(CMS) Web Design and Development
Mobile Application Design
SaaS Custom Software Development
Research and Analysis Reports
Strategic Marketing Plans
DISC BEHAVIORAL PROFILES
Support recruiting, promoting
Develop effective leaders
Train a powerful sales force
Improve customer service
CONTINUED CONSULTING AND SUPPORT
Help to solve problems
Keep you from making costly errors
Provide an objective perspective
Keep you accountable
Provide a broader knowledge base
Identify new business opportunities
Give guidance and direction
Help you focus
Act as a business confidant
Help you define your purpose
Improve your negotiation skills
Bounce ideas around
Certified Partner of Line-of-Sight™
Line-of-Sight™ starts with a 9-minute pulse-check where, individuals, employees, organizational-teams, or full-enterprises respond to 29 simple on-line, confidence-based questions. The results are then revealed in an easy-to-read report during a Little Fish Big Pond Inc. debrief that identifies where the disconnects are within an organization within the areas of strategic understanding, leadership, balanced metrics, activities and structure, human capital, and market discipline. These results then allow us to work with organizations to help them develop strategies that align teams, develop leaders, and build high-performance organizations.
We are the ones who come to you and do an all-round assessment of your organization on: CULTURE, OPERATIONS, EMPLOYEES, PROCESSES, TRAINING, SALES, SERVICE, STRATEGY, MARKETING, BRANDING and DESIGN. We then give you a REPORT with RECOMMENDATIONS and if you like us enough, we will do the work.
...and if you are thinking there is nothing that needs to be created, fixed, improved up on, or even cleaned up, let us just ask:
Have you ever dropped something on the floor and saw dirt you have never seen before, like the crud stuck on the kick-plate of your kitchen cupboards or on the leg of the chair you never sit on except for the last guest who was too polite to say anything?
What about your beautiful angel of a child that can do no wrong that your neighbors, friends and family avoid like the plague?
We are your neighbors, friends, family and CUSTOMER that will be honest with you, the ones who can see all the blind spots in an OBJECTIVE and KIND way.